Padelburgh Support

Report a problem from the game

Main menu → SETTINGS → REPORT A PROBLEM opens a ready-made email. The draft contains the game version, your device and the recent error log the game keeps on your device; you can review or delete it before sending.

My gems didn't arrive

Gems are added as soon as the store confirms the payment. If the game was closed or offline at that moment, reopen it while connected: paid gems that weren't added yet arrive automatically. If they still don't show up, write to us with the order number.

Refunds

Payments are handled by the store you bought from, so refunds are requested there: on iPhone at reportaproblem.apple.com, on Android in Google Play → Payments & subscriptions → Budget & history.

Ads

• Ads are optional rewarded videos; they only play when you tap a reward button.
• You can choose whether ads are personalised with the ADS button in the main menu or in SETTINGS → AD PREFERENCE.
• On iPhone you can also turn tracking off at any time in Settings → Privacy & Security → Tracking. Rewarded ads work either way.

Sound, music and vibration

Main menu → SETTINGS: sound effects, music and vibration can each be turned on or off.

My character

Tap your avatar at the top left: you can change your character in the profile, and the player in your club changes too.

My progress

No account needed; your club is saved on your phone. Deleting the app also deletes your progress. New Game in the main menu starts a new club; your gems, level and character stay.

Your data

Which data is processed and why is explained in the privacy policy. To delete your data, see the data deletion page.